At Kerbau28, your privacy is more than a legal obligation — it is a genuine commitment. This document clearly explains what data we collect, why we need it, how we use it, and the full rights you hold as a user of our platform in Malaysia.
This is the foundation of how Kerbau28 manages your personal data — not just words on paper, but everyday practices we are committed to upholding.
This Privacy Policy applies to all users who register and use the Kerbau28 platform at kerbau28.asia. This document is written in Bahasa Malaysia for the convenience of our members. If you have any questions about how we handle your data, please contact our privacy officer at support@kerbau28.asia.
Kerbau28 collects members' personal data through various channels throughout their use of the platform. Below is a comprehensive overview of the types of data we collect and how they are gathered:
When you register an account, fill in a form, contact support, or use any features on the kerbau28 platform, you may provide the following data:
When you use the Kerbau28 platform, our systems automatically collect technical and behavioural data, including:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Identity verification & KYC |
| Contact | Phone number, email | Communication & account verification |
| Finance | Payment method, transaction history | Deposit & withdrawal processing |
| Technical | IP address, device type, browser | Security & fraud detection |
| Behaviour | Betting history and games played | Responsible gaming monitoring |
Kerbau28 does not collect information considered sensitive under Malaysia's Personal Data Protection Act 2010, such as health data, religion, political beliefs or biometric information, except in very limited circumstances and with your explicit consent.
Kerbau28 uses the personal data we collect for the following lawful and stated purposes. We do not use your data for any other purpose without your prior consent:
Where you have given your consent, kerbau28 may use your data to:
You can withdraw your marketing consent at any time from your account settings or by contacting our support team.
Kerbau28 does not make automated decisions that significantly affect your rights or interests based solely on automated data processing without any human intervention, unless clearly stated and with the option for you to object.
Kerbau28 does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where we need to share data with certain parties for legitimate reasons:
Kerbau28 works with selected third-party service providers to help operate our platform. These include:
All of these service providers are bound by strict data protection agreements and are permitted to use your data only for purposes specified by Kerbau28.
Kerbau28 may be required to disclose your personal data to the relevant authorities under Malaysian law, including:
Should Kerbau28 need to share your data outside of the situations described above, we will obtain your explicit consent beforehand, unless we are legally prohibited from doing so.
Kerbau28 implements multiple layers of technical and organisational safeguards to protect your personal data from unauthorised access, loss, misuse, or disclosure:
Kerbau28 retains your personal data for as long as necessary for the stated purposes, or for as long as your account remains active, taking into account the following legal requirements:
Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with established procedures.
While we take comprehensive security measures, no system can guarantee absolute 100% security under all circumstances. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Kerbau28's own policies, you hold the following rights regarding your personal data. You may exercise these rights by contacting us at support@kerbau28.asia:
You have meaningful control over your personal data. The following are the rights kerbau28 guarantees to every member.
To exercise your privacy rights or submit an enquiry regarding this Privacy Policy:
Cookies are small text files stored by your web browser when you visit a website. kerbau28 uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly.
You can manage or decline cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Kerbau28 platform. For non-essential cookies, you can update your preferences from the privacy settings panel in your Kerbau28 account.
Kerbau28 does not use third-party cookies for cross-platform advertising or to track your activity outside of the kerbau28 website. All data collected through cookies is used solely for the purposes stated above.
If you have any questions, concerns, or complaints about how kerbau28 handles your personal data, or if you wish to exercise any of the privacy rights outlined in this document, please reach out to us through the following channels:
We will endeavour to respond to all privacy-related enquiries within 7 business days of receipt. For more complex data access requests, processing may take up to 21 business days.
If you are unsatisfied with our response, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia under the Personal Data Protection Act 2010.
Kerbau28 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or technological developments. The latest version of this Privacy Policy is always available on this page, with a clearly displayed "Updated" date.
For material changes — that is, changes that significantly affect how we use your personal data or your rights — we will provide advance notice through:
Your continued use of the Kerbau28 platform after notification of material changes has been sent will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you should cease using the platform and request account closure before the date the changes take effect.
This Privacy Policy was last updated on January 2026. We recommend checking this page from time to time to stay informed of the latest way we handle your personal data.
Join over 500,000 Malaysian players who trust kerbau28 — a secure, transparent platform that respects your privacy at all times.